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Guide to service blueprinting. The reader analyses their own interaction with service users. Through the tools of personas, scenarios, and the decomposition of a scenario into a blueprint of its elements, the reader can understand and improve their services from a Human-Centred design person

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Can be remixed

Publisher

Practical Service Design

Discipline or practice

Service Design

About this resource

Country/Territory

United States

Date Published

2017

License

CC BY-NC Attribution-NonCommercial

Formats

PDF publication

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