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An collection of communication tools used in service design processes that deal with complex systems, organised by design activities, representations, recipients, and contents. The website is the result of the research activity done by Roberta Tassi during her graduation thesis investigating the relation between communication design and service design, starting from the observation of the existing practices in the field of service design.
Each tool contains a description, how-to instructions, and case studies of its use.

Basic BASIC:
Allows reuse

Publisher

Roberta Tassi et al.

Discipline or practice

Service Design

About this resource

Country/Territory

Italy

Date Published

2009

License

CC BY-NC-ND Attribution-NonCommercial-NoDerivs

Formats

Web-based resource

See cases from others doing this in government

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