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Service Design Tools

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An collection of communication tools used in service design processes that deal with complex systems, organised by design activities, representations, recipients, and contents. The website is the result of the research activity done by Roberta Tassi during her graduation thesis investigating the relation between communication design and service design, starting from the observation of the existing practices in the field of service design.
Each tool contains a description, how-to instructions, and case studies of its use.

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Allows reuse

Roberta Tassi et al.

Discipline or practice

Service Design

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CC BY-NC-ND Attribution-NonCommercial-NoDerivs


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