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Shape Better Services

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The stated aim of the resource is to enable public sector organisations to use design management thinking and methods currently used by leading companies in the private sector. There is a library tools that are available for free (one must subscribe to access the case studies.) Many of these are commonly-used design methods which have been tweaked and re-branded as Shape Better Services resources. The library content is free to view but using their online guidance requires a paid subscription.

About this resource


European Commission

Date Published

Not Applicable


Copyrighted-All rights reserved


PDF publication

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One review for "Shape Better Services"

  1. This toolkit is provided by Shape Better Service, an online platform listing a wide range of design management resources. Developing under the authority of the European House of Design Management and co-funded by the European Commission, the toolkit provides knowledge, examples and methodologies, for designers in search of inspiration to sharpen their design skills. It is therefore a perfect resource for a public actor wishing to take advantage of methods that have already been tried and tested in both public and private sectors. The toolkit offers two types of resources :
    1° It provides paid access to case studies, which are very useful resources to study concrete applications of design management in the public sector through a wide range of examples and topics (fiscal management, medication delivery, museum optimization …).
    2° It presents about thirty tools, conducive to providing the designer with materials and concepts. Not all of these tools are the property of Shape Better Services, and every external tool is credited.
    – Regarding the material, readers can take examples from pre-filled templates. They can also study and grasp processes through well-explained steps, and appropriate useful acronyms.
    – Focusing on concrete content, this toolkit outlines the basic concepts of Design Thinking in a condensed and pedagogical way. It will help the designer to better apprehend the brainstorming sessions, to better manage his/her teams, to clearly identify the actors around him/her, in a human-centered approach.
    Thus, this toolkit is a valuable resource, in the sense that it condenses in a very efficient way, a very large panel of inspiration, examples, advice and concepts. It should be conceived as a kind of dictionary (and not as a central tool), valuable to keep at hand throughout the journey that should lead the designer to the delivery of an optimal solution.

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